Service

Next Tech Group is committed to providing the highest quality service and support to our customers.

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Our Commitment

We strive to continually meet and exceed our customers’ expectations, in all areas of our business, from installation of your equipment to long term business relationships built on our values and the importance of quality solutions.

Our service

Next Tech Group has a prompt and highly qualified local team of technicians, coupled with a timely supply and delivery of consumables when required. When equipment is not functional, we aim to deliver a fast response to promptly rectify and restore functionality is critical. Next Tech Group invests heavily in the development of skills of their service technicians, IT infrastructure, online technical databases and diagnostic tools which help us to deliver outstanding service to our customers. Our focus is to maximise uptime and the availability of the equipment for our customers.

Paul Spencer – Service Manager

Next Office Tech

Brendan Dodd – Service Manager

Next Com Tech

Training and User Support

Customer education and user training is a critical part of any successful implementation. Next Tech Group offers a wide range of education and training solutions to support even the most complex applications. Initial user training and new staff training to our customers is offered with all our of our equipment. Customised training can also be developed to support customer’s unique applications and special requirements. This service is offered through the life of the equipment.

Performance

The equipment is designed to require scheduled maintenance on a regular basis. This reduces the customer’s service responsibility and increases the reliability of your equipment.

How we work with you

From connecting your business with internet and phones, advising on, and installing security or printing devices throughout your premises, or adding value by automating your accounts payable process, we can help

Step 1

Discovery

Step 2

Site Survey

Step 3

Presentation

Step 4

Installation & Configuration

Step 5

Training

Step 6

Regular Review Visit

We will work with you to review the effectiveness of your technology and keep you up to date.