Support

We are committed to providing the highest quality service and support to our customers.

Speak to our team

Here to help

Next Tech Group has a prompt and highly qualified local team of technicians, coupled with a timely supply and delivery of consumables when required. When equipment is not functional, we aim to deliver a fast response to promptly rectify and restore functionality is critical.

Next Tech Group invests heavily in the development of skills of their service technicians, IT infrastructure, online technical databases and diagnostic tools which help us to deliver outstanding service to our customers. Our focus is to maximise uptime and the availability of the equipment for our customers.

Team working on computers in a modern office with a manager standing

How we work with you

At Next Tech Group we a help you navigate the ever-changing technologies that can add value to your business. For new customers or exploring other products, we usually carry out the below steps to ensure the right solution is selected for your business.

  • Discovery

    We will understand how your business works and where there might be opportunities to add value.

  • Site Survey

    To understand the current situation, we will typically visit your business premises. This helps us to understand how your business operates, speak with staff who use the current technologies and make assessments on cost reduction and productivity improvement.

  • Presentation

    We then come back to you with a Proposal, Project Plan or a Technology Road Map that will clearly set out the agreed problems, the proposed solutions, how the solution will reduce costs or improve productivity, estimated costs and options for finance plans. At this point, we can discuss how you’d like to proceed.

  • Installation and Configuration

    If you agree upon our Proposal, Project Plan or Technology Road Map, our skilled service and support team will complete the installation and work in with your business to minimise disruption.

  • Training

    Our service and support team will provide product training to make sure your staff feel confident and are getting the promised value from your technology investments.

  • Regular Review Visit

    We will work with you, at least annually, to review the effectiveness of your technology and keep you up to date.

Our Commitment

We strive to continually meet and exceed our customers’ expectations, in all areas of our business, from installation of your equipment to long term business relationships built on our values and the importance of quality solutions.

Training & User Support

Customer education and user training is a critical part of any successful implementation. Next Tech Group offers a wide range of education and training solutions to support even the most complex applications. Initial user training and new staff training to our customers is offered with all our of our equipment. Customised training can also be developed to support customer’s unique applications and special requirements. This service is offered through the life of the equipment.

 

Next Tech Group invests heavily in the development of skills of their service technicians, IT infrastructure, online technical databases and diagnostic tools which help us to deliver outstanding service to our customers. Our focus is to maximise uptime and the availability of the equipment for our customers.

Man demonstrating printer features to a woman in an office

Get in touch

We’re committed to making support simple and effective. Our experienced team is here to help you directly — just call us on (03) 5821 4333 between 8:30am and 5pm, Monday to Friday, and experience friendly, personalised assistance.

Prefer to reach out online? You can email us, submit a contact form, or log in to our customer portal to:
• Order toner
• Enter meter readings
• Check data usage
• Submit a service request

Go to portal

Let our solutions solve your business puzzle

Our team of experts can provide you with an innovative solution for your business or institution.

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Did you know that our website now features “Ness”, our very own ChatBot?

Ness allows you to quickly resolve all sorts of queries that you might have including:

  • log on-site service requests,
  • understand and resolve simple error messages
  • order consumables,
  • submit meter reads,
  • access training information
  • obtain direct debit forms
  • …and lots of other good stuff!

Just go to the ‘Chat with us’ icon in the bottom right-hand corner of this site…fill in some details…quickly get the answer you need from Ness…and get on with your day!