We strive to continually meet and exceed our customers’ expectations, in all areas of our business, from installation of your equipment to long term business relationships built on our values and the importance of quality solutions.
Next Tech Group has a prompt and highly qualified local team of technicians, coupled with a timely supply and delivery of consumables when required. When equipment is not functional, we aim to deliver a fast response to promptly rectify and restore functionality. Next Tech Group invests heavily in the development of skills of their service technicians, IT infrastructure, online technical databases and diagnostic tools which help us to deliver outstanding service to our customers. Our focus is to maximise uptime and the availability of the equipment for our customers.
Customer education and user training is a critical part of any successful implementation. Next Tech Group offers a wide range of education and training solutions to support even the most complex applications. We offer initial user training and new staff training to our customers with all of our equipment. Customised training can also be developed to support customer’s unique applications and special requirements. This service is offered throughout the life of the equipment.
The equipment is designed to require scheduled maintenance on a regular basis. This reduces the customer’s service responsibility and increases the reliability of your equipment.
Our aim is to understand your needs in order to provide outstanding service and cutting-edge technology. Whether it’s networking new office equipment or providing healthcare solutions at home, we’re here to help.